Once your tax return is submitted, SARS may select it for verification. This selection process is merely to verify the accuracy and completeness of the information provided.
As part of the verification, you must provide supporting documentation to substantiate the figures and claims made in your tax return. This documentation may include receipts, invoices, bank statements, or other relevant records. Although you have 21 business days to respond to a verification request, it is important to upload the requested documents promptly and accurately.
SARS aims to finalise verifications within 21 business days after receiving your supporting documents. If your verification remains unresolved after this period, it may be necessary to escalate the case. You will need to contact the SARS Call Centre to request an update on the progress of your verification.
If the verification process remains unresolved even after escalation, you have the option to submit a formal complaint via eFiling. In this complaint, clearly outline your grievances and provide any relevant information or correspondence related to the verification.
Upon conclusion of the verification process, SARS will issue a notice informing you of any adjustments to your tax return. If applicable, your refund will be paid out to you. Please be aware that the verification process will delay your refund. However, once the verification is complete and your banking details are valid, you should receive your refund within 72 hours.
If you are unsure what supporting documents to submit or have any concerns regarding the verification process, consult your tax advisor.